1. Information We Collect
We collect information from you when you visit our site, make a purchase, subscribe to our newsletter, or contact us for support. This information may include:
- Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
- Payment Information: Credit card details or other payment methods. (Note: We do not store full payment card details; transactions are processed securely through our payment gateway.)
- Usage Data: IP address, browser type, device information, pages visited, and other interactions with our website.
- Cookies: We use cookies to enhance your browsing experience, track site activity, and personalize your experience. You can control cookie settings in your browser.
2. How We Use Your Information
We use the information we collect in the following ways:
- Order Processing: To fulfill your product orders, process payments, and deliver items to the provided shipping address.
- Customer Service: To respond to your inquiries, provide support, and manage returns or exchanges.
- Marketing: To send promotional emails, updates, or offers (you can unsubscribe at any time).
- Website Improvement: To analyze site usage, improve our products and services, and enhance user experience.
- Legal Compliance: To comply with applicable laws, prevent fraud, and protect our legal rights.
3. How We Protect Your Information
We implement a variety of security measures to ensure the safety of your personal information. These include:
- Secure Socket Layer (SSL) Encryption: To protect sensitive data during transmission.
- Payment Processing: We use trusted, PCI-compliant third-party payment processors to handle your payment information.
- Access Control: Only authorized personnel have access to your personal data, and they are required to maintain confidentiality.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share data with third-party companies who help us with payment processing, order fulfillment, shipping, or marketing. These partners are contractually bound to protect your information and use it solely for the purposes of our services.
- Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, legal request, or court order.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, improve the functionality of our site, and analyze traffic patterns. You can control cookie settings via your browser. However, disabling cookies may impact your experience on our site.
6. Your Data Rights
Depending on your location and applicable laws, you may have the right to:
- Access: Request a copy of your personal information.
- Rectification: Correct any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal information.
- Opt-Out: Unsubscribe from promotional emails or marketing communications.
If you wish to exercise any of these rights, please contact us at [Insert Email Address].
7. Data Retention
We retain your personal information for as long as necessary to provide our services to you, fulfill legal obligations, and resolve disputes. Once the data is no longer needed, we securely delete or anonymize it.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: admin@hilomo.xyz