1. Warranty Coverage

At Hilomo.xyz, we stand behind the quality and performance of our products. Our warranty covers defects in materials and workmanship under normal use for the following products:

  • Fast Car Chargers
  • Qi Wireless Car Chargers
  • USB Mains Chargers

This warranty ensures that your product will be free from manufacturing defects and will function as expected within the warranty period.

2. Warranty Period

  • Fast Car Chargers: 1-year warranty from the date of purchase.
  • Qi Wireless Car Chargers: 1-year warranty from the date of purchase.
  • USB Mains Chargers: 1-year warranty from the date of purchase.

The warranty period begins from the date of your purchase, not from the date of shipment.

3. What’s Covered

  • Manufacturing defects in materials or craftsmanship.
  • Malfunctions or failures that occur under normal usage, within the warranty period.
  • Any issues related to the functionality of the charger (e.g., failure to charge, overheating, short-circuiting, etc.).

4. What’s Not Covered

  • Damages resulting from misuse, abuse, or improper handling (e.g., physical damage, liquid exposure, drops).
  • Product damage caused by third-party accessories or modifications.
  • Normal wear and tear from regular use.
  • Damages caused by accidents, power surges, or other external factors beyond our control.
  • Loss or damage to data or other personal property caused by product malfunctions.

5. How to Make a Warranty Claim

To make a warranty claim, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at admin@hilomo.xyz with your order number and a description of the issue you’re experiencing with the product.
  2. Provide Proof of Purchase: Attach a copy of your receipt or any proof of purchase to verify the warranty period.
  3. Product Assessment: Our team will evaluate the issue based on your description and may request additional information or images of the product.
  4. Return/Exchange Process: If your product is covered under the warranty, we will either offer a replacement or a full refund, depending on the circumstances and your preference.

6. Return Shipping

  • If the product is defective and covered under warranty, Hilomo.xyz will cover the return shipping costs for exchanges or replacements.
  • In case of a refund or other claims, the customer is responsible for the return shipping costs unless otherwise specified.

7. How to Extend the Lifespan of Your Product

To ensure your Hilomo.xyz products last as long as possible, we recommend the following care guidelines:

  • Avoid exposing the charger to extreme temperatures or direct sunlight for extended periods.
  • Keep the product dry and avoid contact with moisture or liquids.
  • Do not use the product if there is visible damage to the cable, connector, or casing.
  • Ensure the charging port is free from dust and debris for optimal performance.

8. Exclusions

This warranty is valid only for products purchased directly from Hilomo.xyz. If the product was purchased through a third-party retailer or resellers, you may need to follow their individual return and warranty policies.

9. Contact Us

If you have any questions or need further assistance with your product, don’t hesitate to reach out to our friendly customer support team:

We are committed to providing high-quality products and excellent customer service, and we are here to ensure that your experience with Hilomo.xyz is nothing short of great!

10. Limitation of Liability

In no event shall Hilomo.xyz be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, even if we have been advised of the possibility of such damages.